I help trade my relatives account from my mobile and web browser, I use mobile scan to login into web browser without any issues till last week. I never had issues switching account in mobile but I am now being asked for OTP between every switch. Is this a tempoary glitch/issue or its a new normal?
Theyâve changed the authentication logic, which has effectively broken the feature. The âSwitch Accountsâ option is now entirely unusable.
As usual, a feature was launched, then rethought, and ultimately mishandled. If this is due to regulatory constraints, those existed earlier as wellâso launching it in the first place only to roll it back makes little sense.
Thereâs far too much tinkering with the platform, and unfortunately, itâs happening in all the wrong areas.
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This has created unnecessarily friction in acc switch. UI says - Seamlessly manage upto 5 accounts!
Now switching to just single account is big trouble. Not everyone is at desktop and not at all the time. Kindly consider to rollback this @PravinJ Sir.
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@Skc I donât remember I have seen any where dhan promoted this feature as âseamlessâ . if they did they should with draw it. now Its just useless but also time wasting. I am sure they should be not happy spending time and money creating such useless feature.
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Password + TOTP is the best, just like Zerodha/Kite.
Password/OTP + PIN is a total time waste and many people now canât manage friendsâ/family accounts.
I already reported this as a issue earlier and i got the following response
Donât know how and why Switch accounts is working fine with Angel One app.
Fortunately I only had 3 accounts and now I directly login to 3 different phones, that works better than switch account feature.
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Because they are Angel One? They have some credibility to maintain. Fortunately, they believe in product testing and also have the foresight to comply with regulations âin spiritâ.
Zerodha ultimately was right, that these are not compliant with regulations, and are all GIMMICKS.
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Same issue is me
I donât think they understand the game still now.
Multiple account login feature is useless now.
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Yeah, it can be changed it to âUselesslyâ or its already done in practice.
Hello @SiBe @Skc @encore @Pradumya @thisisbanerjee @Suman79 @SmallCapHunter
2FA (two-factor authentication) is mandatory every time you switch to a new account, as per exchange guidelines. It includes a possession factor, such as an OTP sent to your device, and a knowledge factor, such as your PIN.
Dhan is just making the platform unusable with unnecessary changes. âSeamlessâ? lol. Whatâs the point of having a switch feature now if I have to enter an OTP each time?
7-8 months back, I transferred shares from Groww to Dhan. Now I am rolling back soon.
Completely useless application!!!
Would love broker suggestions that support the switch account feature âseamlesslyâ.
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Switch account feature is practically dead now. Thank you Dhan
I made the second account as primary in DHAN. Now it logs in with Face ID + PIN. My personal account is now set as secondary, and I can enter OTP whenever needed. This might be a temporary fix, but I donât know how it is solving the âguidelinesâ issue. @encore
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