Unlisting topics Covering bugs - Resolved!

Shockingly, you are just unlisting topics if someone reports bugs to you. This way, you are just trying to cover bugs instead of fixing them.
For bug-fixing purposes, I have also tried to give you all possible details. At least you should give a proper response.
A few days ago, when i was looking reviews on the Play Store, i was wondering why people are giving 1 star to such a nice platform, but now i feel they are right
If there are flows in the order execution system, it won’t take us too long to switch to another Dhan. The decision will be yours: retain or let us go
This time, I expect a positive response from dhan

Hi @vive1101011

We understand where you are coming from. But I would like to reiterate that Dhan community is NOT the official customer support channel.

We have created a bot that automatically un lists the topic. The basis for decision to automatically unlist certain topics was taken based on past experiences with spam posts from fake email accounts and non-Dhan users.

We also saw the patterns where some of the competitor community was spammed with our issue posts and few accounts were seeded by them to escalate the issue without following all the necessary customer support measures. Un listing of the posts was implemented to maintain the integrity of our community and to ensure that our genuine members can have meaningful discussions and receive prompt assistance.

Transparency is of utmost importance to us, and we always strive to address any concerns raised by our users. Our team has been actively engaging with the community and providing personal support to users facing issues. After un listing topics, we continue to assist in resolving any problems that may arise.

We highly value user feedback, bug reports, and feature suggestions. Many bugs raised by our users have been addressed on a priority basis. Your contributions are essential to improving our platform and making it better for everyone.

If you have any specific concerns or issues that you would like to discuss further, we encourage you to reach out to our official customer support channels, where our dedicated team will be more than happy to assist you.

Also, would like to assure you that all the concerns raised to us by the users are addressed by our customer support channels, and through our community as well we intend to keep the community as transparent as we can unlike few of our other competitor community channels.

​Hi Rahul,

Let me summarize things for you so that you can make more informed decisions.

  1. I am a real client; otherwise, spammers would not have posted just two topics over the course of a year (none of which were properly addressed); bots are acting as they are programmed to.

​2. Now my order flow ​i​s like tradingview​–>AWS VM ​–>dhan API

​If order was floated normally through AWS VM and got error from response from Dhan API,

What will your RCA approach be? Please consider the AWS availability SLA as well.

​3. I got error in JSON

{‘errorCode’: ‘BAD_REQUEST_ERROR’, ‘httpStatus’: ‘BAD_REQUEST’, internalErrorCode: ‘RS-9005’, ‘internalErrorMessage’: ‘Something went wrong. Error code [9003]. application is not responding. [0004]’}

​Dont you think this is generic error and community is better place for this?

  1. I cannot reproduce the ​frozen button on app, why don’t you add debug logs to your app if you don’t want to trust your clients.