Suggestion for Improving HUF Account Onboarding Process

Product Feedback 🗣️
1

Hi Team,

I appreciate that the complete process for opening a DHAN HUF account is currently available online, which makes it very convenient for new users.

However, I have a suggestion regarding the existing HUF users flow:
Right now, if an existing HUF user needs to add a bank account or make corrections, the process forces them to complete this offline. This seems inconsistent with the online-first experience provided during account opening.

Suggestion:
Please consider enabling the bank addition / correction process fully online for existing HUF users as well. This would:

  • Improve user experience

  • Reduce turnaround time

  • Eliminate the need for physical visits or paperwork

  • Ensure the platform feels seamless and modern

Thank you.

Jatin Patel

2

Hi @gadhiyajatin,

Thank you for your suggestion.

To share more context - any document is rejected during KYC, we notify the user via email. On re-initiating the journey, the user is taken directly to the rejected stage to reattempt. In rare cases where they’re unable to proceed digitally, our team assists.

For bank modification or addition post account opening, certain steps are currently governed by regulatory requirements, which currently requires offline processing.

We truly appreciate your feedback and are continuously working with the regulators to make the experience smoother.