Th new chart interface is loads very slowly after the new UI update

I think the Chart UI has been updated but, after that opening the chart on the app is kind of pain. It just loads like 2-3 minutes on the app to open the charts. Like such delay is just so unacceptable in the fast paced market. Please rollback to the simpler UI with lower latency on the mobile app.

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Hii @Tanmay_Behera , we regularly monitor the performance of our app and website and everything is working smoothly on our end. It seems the problem might be specific to your device or setup. To resolve this, we recommend trying some simple steps like clearing your cache of the application and logging in again.

We will be happy to assist you further! Please share your registered details so we can connect with you and ensure everything works perfectly.

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Hey hi @Rushabh_Vakharia .

Is there any way to close all 8 scrip one by one with :cross_mark: icon .

As of now if I close anyone , than I have to again click on the scrip number to open specific window.

I am sure it’s not the usual way .

Also, Button of position , orders, depth and chain also not sync.

If I click position, it opens position but if I click depth or any other first it close Position window and than again I have to click that specific tab.
It must be single click process.

Also Bookmark below left side is a :trophy:.

Hii @UmeshRao , you can easily close all 8 stocks at once by clicking the β€œ8” button at the top. Even if you click anywhere on the screen, all 8 scripts will be closed, and the bookmarks will close automatically as well.

Hope this makes managing your stocks quicker and simpler!

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Hi @Rushabh_Vakharia .

May be I am wrong , but as you said I can close all 8 scrip after clicking β€œ8” button , with each scrip cross icon.

Can you please check it at your end . It is not working this way.

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Hii @UmeshRao , as discussed over the call, the query regarding the mobile chart has been successfully resolved.

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Thanks for responding quickly and arranging call.

Highly appreciate :blush:

@Rushabh_Vakharia @PravinJ Sir .

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I am having a good net of 10 MBps, I have tried clearing cache, logout and relogin.
But its taking around 10-20 seconds for the charts to load.
This time difference is way too much. Previously it was 2-5 second. Due to this delay I missed an important entry today.
I am attaching the video recording.

Also this loading time was when I am just having nifty chart but when there are multiple tab then it takes more loading time.

Hii @Tanmay_Behera , we have checked the charts seems to be working smoothly. To assist you better, you can share a convenient time with us at help@dhan.co , and we’ll be happy to connect with you over Google Meet.